Privacy Policy

General provisions

Article 1. Consent to the collection of personal information

When you wish to register as a member, you are given the choice of agreeing or not agreeing to the Terms of Use. If you agree to the Terms of Use, you are deemed to have consented to the collection of your personal information.

The clinic will take the measures necessary so that withdrawal of membership, and with it consent to the collection of personal information, can be exercised by a method and procedure equivalent to those used when the personal information was collected.

Article 2. Purpose

1. The purpose of these terms is to set out, and to comply with, the conditions and procedures for using the services provided by SNU Plastic Surgery Clinic and other necessary matters, as prescribed by the Telecommunications Business Act and its Enforcement Decree.

2. Personal information is collected at membership registration for the purpose of verifying identity and managing members in order to provide services.

3. It is used to deliver the services provided by SNU Plastic Surgery Clinic, such as medical consultations, appointment booking, informational materials and information on events.

4. The clinic maintains a channel through which you can raise opinions and complaints regarding the protection of personal information. If you have a complaint relating to personal information, please contact the clinic’s personal information manager; action will be taken as soon as it is received.

Article 3. Effect and amendment of the terms

1. Your personal information is not provided to or shared with any other person or organization without your consent. If it is to be shared with a partner company in order to provide a better service, you will be notified individually and asked for your consent; if you do not consent, it will not be shared with the partner company.

2. Users may view their personal details at any time and may correct or delete them if they wish.

3. Your personal information is destroyed once the purpose for which it was collected or provided has been achieved, as set out below. Where it must be retained beyond that point, the user’s consent is obtained.

- Membership registration information: when the member withdraws or is expelled from membership

- Payment information for medical fees: when the fees have been paid in full or the limitation period for the claim has expired

- Medical information: when the medical care or service has been delivered or provided

Article 4. Withdrawal, re-registration and restriction of use

Withdrawal from the service

(1) A user who wishes to withdraw from the service must personally request termination from the operator by email.

(2) When requesting withdrawal, provide your name, resident registration number, ID, telephone number and reason for termination. Once these have been checked against the membership record, the membership is terminated.

(3) Withdrawal is complete when it is no longer possible to log in with the previous ID and password.

Re-registration

A user who has withdrawn from the service and wishes to re-register may personally request re-registration by email.

Restriction of use

If a member engages in any of the following, the clinic may terminate the user agreement without prior notice or suspend use of the service for a set period.

1) Planning or carrying out use of the service for a criminal act

2) Causing harm or disadvantage to others

3) Registering more than once under different IDs

4) Impairing the sound use of the service

5) Otherwise violating the relevant laws or the conditions of use set by the clinic

Article 5. Measures to prevent the leakage of personal information

In handling users’ personal information, SNU Plastic Surgery Clinic takes the following measures to keep it secure against theft, loss and damage.

1. Your personal information is protected by your ID and password and can be modified or deleted only by you and the system administrator. Files and data are encrypted for transmission and protected by separate security functions.

2. SNU Plastic Surgery Clinic uses antivirus software to protect users from harm caused by computer viruses.

3. SNU Plastic Surgery Clinic applies cryptographic algorithms to IDs and passwords so that personal information can be used securely on the network. It prevents your personal information from being leaked through hacking and defends against intrusion from outside.

4. When using a computer in a public place, please take care that your information is not exposed to others. Please also be aware that, when using the SNU Plastic Surgery Clinic website, personal information you disclose on public bulletin boards or by email may be collected and used by others.

Article 6. Outsourcing of personal information processing

SNU Plastic Surgery Clinic outsources the processing of personal information for its telephone appointment and consultation services as set out below. In accordance with the relevant laws, the outsourcing contract stipulates the matters necessary for personal information to be managed securely.

The clinic’s outsourcing contractor and the outsourced work are as follows.

Contractor: WiseAI Co., Ltd.

Outsourced work: development of the clinic’s AI call and chatbot (AI Page) system