Information
The conditions that govern use of the SNU Plastic Surgery Clinic website and its appointment, consultation and medical information services.
The purpose of these Terms of Use is to set out, and to comply with, the rights, obligations and responsibilities of the Clinic and its users, and other necessary matters, in relation to the use of the SNU Plastic Surgery Clinic website (the “Website”) service provided by SNU Plastic Surgery Clinic (the “Clinic”), as prescribed by the Framework Act on Telecommunications, the Telecommunications Business Act, the Personal Information Protection Act and its Enforcement Decree.
(1) “User” means a member or non-member who accesses the Website and receives the services provided by the Clinic under these Terms.
(2) “Service” means all Website-related services that a Member can use, regardless of the device on which they are implemented (including wired and wireless devices such as PCs, TVs and mobile devices).
(3) “Member” means a person who has agreed to the Website’s terms, provided personal information and registered as a member, who has entered into a user agreement with the Website, continuously receives information from it and may continuously use the services it provides.
(4) “Non-member” means a person who uses the services provided by the Clinic’s Website without registering as a member.
(5) “Post” means the text, photographs, videos, files, links and other information in the form of images, text, video and the like that a Member posts on the Service while using it.
(1) The Clinic posts the content of these Terms, together with its business name, address and contact details (telephone, fax, email address and the like), on the front page of the Website so that users can be aware of them.
(2) The Clinic may amend these Terms to the extent that the amendment does not violate the relevant laws.
(3) When the Clinic amends the Terms, it states the effective date and the reasons for the amendment and posts the amended Terms, together with the current Terms, on the front page from 7 days before the effective date until the day before the effective date.
(4) When the Clinic amends the Terms, the amended Terms apply only from the effective date; agreements concluded before that date remain subject to the provisions of the Terms in force before the amendment.
However, if a user who has already concluded an agreement notifies the Clinic within the notice period under paragraph (3) that they wish to be subject to the amended Terms, and the Clinic agrees, the amended Terms apply.
(5) If a Member does not agree to the application of the amended Terms, the Clinic cannot apply the amended Terms to that Member, and the Member may terminate the user agreement.
However, where there are special circumstances that make it impossible to apply the existing Terms, the Clinic may terminate the user agreement.
(6) Matters not provided for in these Terms, and the interpretation of these Terms, are governed by the relevant laws or commercial practice.
Matters not provided for in these Terms, and their interpretation, are governed by the relevant laws or commercial practice.
(1) The user agreement is concluded when a person who wishes to become a Member (an “Applicant”) agrees to the content of the Terms and applies for membership, and the Clinic accepts the application.
(2) In principle, the Clinic accepts an Applicant’s application to use the Service.
However, the Clinic may refuse an application, or subsequently terminate the user agreement, in any of the following cases:
1. The Applicant has previously lost membership under these Terms, unless the Clinic has approved re-registration.
2. The Applicant is not using their real name or is using another person’s name.
3. The Applicant has provided false information or has omitted information requested by the Clinic.
4. The Applicant is a child under 14 who has not obtained the consent of a legal representative (such as a parent).
5. Acceptance is not possible for reasons attributable to the user, or the application otherwise violates the matters stipulated.
The Clinic endeavors to protect the personal information of Members in accordance with the relevant laws, including the Information and Communications Network Act and the Personal Information Protection Act.
The relevant laws and the Clinic’s privacy policy apply to the protection and use of personal information.
However, the Clinic’s privacy policy does not apply to linked sites other than the Clinic’s official site.
(1) When the Clinic gives notice to a Member, it may do so at the email address the Member has submitted to the Clinic.
(2) In giving notice under paragraph (1), if the email address the Member submitted to the Clinic differs from the Member’s actual email address, whether deliberately or by mistake, all civil and criminal legal liability for any resulting loss lies with that Member.
(3) For notice to an unspecified number of Members, the Clinic may post the notice on the bulletin board for at least one week in place of individual notice.
(1) A Member must not do any of the following:
1. Register false information when applying or making changes
2. Misappropriate another person’s information
3. Alter information posted by the Clinic
4. Transmit or post information other than that specified by the Clinic (such as computer programs)
5. Infringe the copyright or other intellectual property rights of the Clinic or any third party
6. Damage the reputation of, or interfere with the business of, the Clinic or any third party
7. Disclose or post on the Service obscene or violent messages, images, audio or other information contrary to public order and morals
8. Use the Service for commercial purposes without the consent of the Clinic
9. Engage in any other unlawful or improper act
(2) A Member must comply with the relevant laws, these Terms, the usage guidelines, any precautions announced in relation to the Service and any matters notified by the Clinic, and must not otherwise interfere with the business of the Clinic.
(1) The Clinic does not engage in acts prohibited by the relevant laws or these Terms or contrary to public morals, and makes every effort to provide the Service continuously and stably.
(2) The Clinic maintains a security system to protect personal information (including credit information) so that Members can use the Service safely, and publishes and complies with its privacy policy.
(3) Where the Clinic recognizes that an opinion or complaint raised by a Member in relation to the use of the Service is justified, it must address it.
The Clinic informs the Member of the handling process and outcome of the opinion or complaint by email or through the Member’s registered contact details.
(1) The Clinic provides the following services:
1. Appointment services provided through the Website
2. Consultation services provided through the Website
3. Medical information services provided through the Website
4. Other services determined by the Clinic
(2) In principle, the Service is provided 24 hours a day, every day of the year.
(3) The Clinic may temporarily suspend the Service for the maintenance, inspection or replacement of computers or other information and communications equipment, in the event of breakdown or loss of communications, or where there are other substantial operational reasons. In such cases the Clinic notifies Members by the method set out in Article 7 (Notice to Members). However, where there are unavoidable reasons why the Clinic cannot give notice in advance, it may give notice afterward.
(4) The Clinic may carry out regular maintenance where necessary for the provision of the Service; the maintenance schedule is as announced on the Service screen.
(5) Where there are substantial reasons, the Clinic may change all or part of the Service it provides according to operational or technical needs.
(6) The Clinic may modify, suspend or change some or all of the services provided free of charge as required by its policies and operations, and does not provide separate compensation to Members for this unless the relevant laws specifically provide otherwise.
(1) The Service may be used free of charge by everyone registered as a Member.
(2) If the Clinic introduces charges for the Service, it must announce the timing, policy and cost of the charges on the Service before they take effect.
(1) Members may, if they wish, use the appointment service through the Website.
(2) All Members have a duty of good faith with regard to appointments made in advance.
(3) The Clinic bears no civil or criminal legal liability for any loss that may arise in the course of a Member’s use of the appointment service, except in cases of willful misconduct or gross negligence on the part of the Clinic.
(1) The online consultation service cannot under any circumstances replace actual medical care, diagnosis, surgery or any other actual medical practice.
(2) The Clinic makes every effort to keep the content of a Member’s consultation secure so that it is not disclosed to any third party other than the consulting physician and the Service administrator.
However, the Clinic is not responsible for the disclosure or loss of consultation content in the following cases:
1. The password is leaked through the Member’s carelessness
2. The Member uses the “delete consultation” function
3. Natural disaster or other force majeure
(3) The content of consultations conducted on the Website may be used for the following purposes in a form that does not identify any individual:
1. Compilation of statistics and academic activities
2. Where specifically provided for by law
3. Use in FAQs and as basic reference material considered necessary for the operation of the clinic
(4) Answers given in consultations are the subjective views of the individual specialist physician, based on their medical knowledge, and do not represent the views of the Clinic’s Service.
(5) The consultation service may be withheld in whole or in part where a consultation request:
1. Repeats a request with the same content from the same Member
2. Uses language that goes against common sense
3. Asks for a diagnosis
4. Asks about treatment fees, examination fees, medication prices or similar
5. Asks for confirmation of care received at another medical institution
6. Disparages or defames a medical institution or specialist physician without specific grounds
(1) The content provided on the Service is general in nature and is provided for information purposes only.
The information and consultations provided on the Service can never replace a medical diagnosis.
The information and consultations provided on the Service are in no way intended to replace medical diagnosis, care or treatment.
If you have questions or concerns about your health, you should consult a qualified physician in person for diagnosis.
Under no circumstances should information provided on the Service lead you to disregard a medical diagnosis or delay seeking diagnosis, care or treatment.
(2) The Clinic does not recommend any specific test, product or treatment mentioned on the Service. Any personal opinions expressed on the Service are those of their respective authors.
(3) Whether to accept the information on this Service, or the opinions of the specialist physicians participating in it or of other Members or visitors using it, is entirely a matter for the user’s own judgment.
Accordingly, the Clinic is not responsible for any damage, injury or other detriment arising from the use of any product, information, idea or instruction provided to Members.
(1) Copyright and other intellectual property rights in works created by the Clinic belong to the Clinic.
(2) A Member must not use information obtained through the Website for commercial purposes, or allow a third party to use it, by modifying, reproducing, transmitting, publishing, distributing, broadcasting or otherwise, without the prior consent of the Clinic.
(1) Where a Member’s Post contains content that violates the relevant laws, including the Information and Communications Network Act and the Copyright Act, the rights holder may request that the Post be taken down or deleted in accordance with the procedures prescribed by those laws, and the Clinic must take action in accordance with the relevant laws.
(2) Even without a request from a rights holder under the preceding paragraph, where there are grounds to recognize an infringement of rights, or where a Post otherwise violates the Clinic’s policies or the relevant laws, the Clinic may take temporary measures with respect to the Post in accordance with its policies and the relevant laws.
(1) A Member may request termination of the user agreement at any time through the account management menu on the Service’s front page, and the Clinic must process the request immediately in accordance with the relevant laws.
(2) When a Member terminates the agreement, all of the Member’s data is deleted immediately upon termination, except where the Clinic retains member information in accordance with the relevant laws and its privacy policy.
(3) When a Member terminates the agreement, Posts written by the Member that have been reposted by others or registered on public bulletin boards are not deleted; please delete them before withdrawing.
(4) The Clinic may terminate the user agreement without prior notice, or suspend use of the Service for a set period, if a Member does any of the following:
1. Acts contrary to public order and morals
2. Is involved in criminal activity
3. Plans or carries out use of the Service with the aim of harming the national interest or the public interest
4. Misappropriates another person’s ID and password
5. Damages the reputation of, or causes harm to, another person
6. Registers more than once under different IDs
7. Impairs the sound use of the Service, for example by harming the Service
8. Otherwise violates the relevant laws or the conditions of use set by the Clinic
(1) The Clinic is exempt from liability for providing the Service where it is unable to do so because of a natural disaster or comparable force majeure.
(2) The Clinic is not responsible for any disruption to the use of the Service caused by reasons attributable to a Member.
(3) The Clinic is not responsible for the reliability or accuracy of information, materials or facts posted by Members in relation to the Service.
(4) The Clinic is exempt from liability for transactions and other dealings conducted between Members, or between a Member and a third party, through the Service.
(5) The Clinic is not liable in relation to the use of services provided free of charge unless the relevant laws specifically provide otherwise.
(1) Disputes concerning the use of the Service that arise on matters not provided for in these Terms of Use are to be resolved as far as possible by mutual agreement between the parties.
(2) If a lawsuit is filed over a dispute arising from the use of the Service, the court with jurisdiction over the location of the Clinic is the competent court.
These Terms apply from January 1, 2024 until new Terms are issued.
Consultations are led by Dr. Jeong or Dr. Lee, with our medical team supporting you throughout your visit. Appointments are recommended so that you can be seen without waiting, in English or Korean.
Results and recovery times vary from person to person, and every medical procedure carries potential side effects. The information on this page is provided for general guidance only and does not replace an in-person consultation. Please consult with our doctors for advice specific to your case.
